IT & Software

IT Support Specialist

Provides technical help and troubleshooting for an organization's users and devices.

AI displacement risk 68% High

Average salary $58,000

Salary trend ↘ Declining

Why this risk score

AI chatbots and self-service tools resolve many routine tickets like password resets and common issues, automating tier-1 support, but hands-on hardware fixes and complex escalations still need people. The role shifts toward higher-tier and physical tasks.

Core tasks

Ticket resolution
Troubleshooting
Hardware setup
Account management
User onboarding
Escalation

Outlook

AI deflects routine tickets, so remaining roles concentrate on complex, hands-on, and escalation support.

Skills to build now

Core Skills Beginner

Communication

Trust building, negotiation, and consensus — uniquely human. The more AI advances, the more its relative value grows.

Market value Medium ~100h to learn

Specialist Skills Advanced

Domain Expertise

Deep knowledge of a specific field or industry. Experts who can judge whether AI output is correct keep rising in value.

Market value High ~500h to learn

AI Skills Beginner

AI Fluency

The foundational skill everyone needs, regardless of role. Whether you can build AI into daily work decides your productivity.

Market value High ~40h to learn

Recommended AI tools for this job

Customer Support AI Intermediate

Intercom (Fin AI)

An AI support agent that resolves customer questions automatically. Automates front-line support at scale.

Paid (usage-based) Paid only

General AI Chat Beginner

ChatGPT

OpenAI's conversational AI. A versatile first pick for writing, summarizing, ideation, and analysis.

Free / from $20/mo Free plan

Automation & RPA Intermediate

Power Automate

Microsoft's RPA and workflow tool for automating routine work. Directly targets manual back-office tasks.

Paid (Microsoft 365) Paid only

Frequently asked questions

Will AI replace IT Support Specialists?

Likely — a large share of the tasks are at high risk of automation. AI chatbots and self-service tools resolve many routine tickets like password resets and common issues, automating tier-1 support, but hands-on hardware fixes and complex escalations still need people. The role shifts toward higher-tier and physical tasks.